About Us
Tai Calon was established on the 26th of July, 2010. We are a “not-for-profit” organisation and the biggest provider of homes in Blaenau Gwent. We have almost 6,000 homes!
This past year has tested us all, but as a team, we’ve made a real impact on the lives of our customers, bringing them loads of reasons to smile.
Tai Calon was established on 26th July 2010. We are a not-for-profit, community mutual organisation and Blaenau Gwent’s largest social housing provider, with nearly 6,000 homes.
We are a major employer in the local area, with over 260 well trained and committed staff who all contribute to our annual turnover of over £25 million.
To date we have invested over £120 million in our homes to ensure they reached and are maintained to the Welsh Housing Quality Standard.
In 2020 Tai Calon was named one of the Sunday Times Top 100 Not For Profit Companies to work for.
We were also proud to be awarded a coveted Customer Service Excellence Award – recognising our commitment to the highest standards of service for our community. In addition, the company secured Disability Confident status, recognising our efforts to ensure a safe, supportive and inclusive environment for disabled colleagues.
Our Vision, Mission & Values
Our vision (why we exist), mission (what we will achieve) and values (how we will achieve it) reflect our promise to support tenants, their families and neighbourhoods.
Our Vision
Tai Calon exists to inspire its people so that they go beyond affordable housing and are driven to create vibrant communities across Blaenau Gwent.
In 2020, the Board approved four high-level themes for Tai Calon for the five years to 2025.
The four themes were:
- Work close with our customers
- Deliver high quality, affordable homes
- Empower our staff
- Be a trusted partner, rooted in our communities
Our Mission
By 2025, over 90% of our customers will be satisfied, or very satisfied, with the overall service that they receive. Overall satisfaction in 2025 will also reflect customers opinion on: A. The quality of their home; the improvement in its environmental efficiency (subject to funding to achieve a SAP* rating of 85) B. The perception of their neighbourhood, which is informed by some of the 200 new homes to be developed across the county.
Our Culture
Over the next five years, we will create the right environment to help nurture a culture that is demonstrated by our values.
Our CALON Values are:
Creative
Think differently, challenge processes where you can see improvement, and take risks.
Authentic
Be yourself, open, honest and trustworthy, and act with integrity.
Learning
Understand the importance of learning and updating skills and knowledge to be confident in your role.
Ownership
Take ownership of tasks which in turn creates accountability, including learning from mistakes and trying new things.
"Not on your own"
We are one team, working together, with care, empathy and consideration. We can’t do our jobs without each other.
